Refund Policy
Returns and refunds.
This policy explains our approach to returns and refunds for prescription products. Membership billing, cancellation, and related refunds are covered separately in our Cancellation Policy.
Prescription products are final sale
Because prescription products are compounded and dispensed specifically for you by an independent licensed pharmacy, we cannot accept returns of prescription products for reuse or resale, and all sales are final.
If there is an error in your order
If you feel there has been an error in the filling of your prescription, please contact us at hello@theedithealth.com and we will coordinate with the dispensing pharmacy and your prescribing provider to make it right. If a product arrives damaged, defective, or incorrect, contact us promptly and we will coordinate a replacement or other resolution.
Membership billing and refunds
Membership billing, cancellation, and any applicable refunds of membership or visit fees are governed by our Cancellation Policy, which is incorporated here by reference.
Changes
We may update this policy as our services evolve. Material changes will be posted at the top of this page with a revised effective date.
Contact
If you have any questions about this Refund Policy, or if you believe there has been an error in the filling of your prescription, please contact us using the information below.
The Edit Health
The Edit Health LLC
Attn: Member Support
5900 Balcones Drive STE 100
Austin, TX 78731
https://theedithealth.com/
https://startyouredit.com/
hello@theedithealth.com