Shipping Policy
How your order ships.
Thank you for visiting and shopping at The Edit Health. The following are the terms and conditions that constitute our Shipping Policy. The Edit Health LLC ("The Edit Health," "we," "us") is a management services organization and technology brand; it does not practice medicine and is not a pharmacy. Orders ship only after an independent licensed clinician affiliated with Arora Health & Aesthetics, LLC reviews your intake and prescribes a treatment, and your prescription is dispensed by one of our partner pharmacies (collectively, the "The Edit Health Pharmacy Network"), which may include The Pharmacy Hub as the dispensing pharmacy.
Domestic Shipping Policy
Shipment processing time
Because prescription products are compounded specifically for you, orders are not shipped immediately. After your clinician prescribes, your medication is prepared and dispensed by a pharmacy in The Edit Health Pharmacy Network. Orders are typically processed within 2-3 business days of being prescribed, with an average shipping period of 4-12 business days from the date you are prescribed (shipping time may be affected if an ordered item is in very high demand or if any holidays are going on). That window covers compounding, dispensing, and transit together. Once your order leaves the pharmacy it travels by temperature-controlled two-day carrier, so references elsewhere on this site to two-day shipping describe the carrier transit time, not the total time from prescription to delivery. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you by email at the address on file. All timeframes are estimates, not guarantees, and can vary by product, pharmacy, and destination.
Shipping rates and delivery estimates
Shipping charges for your order, if any, will be calculated and displayed at checkout or in your patient portal.
Shipment confirmation and order tracking
You will receive a shipment confirmation by email or in your patient portal once your order has shipped, containing your tracking number(s). Tracking numbers are generally active within 24 hours.
Temperature-sensitive medications
Some medications are temperature-sensitive and may ship with cold-chain packaging. Please refrigerate or store your medication as directed as soon as it arrives, following the instructions included with your shipment.
Accurate shipping information
You are responsible for providing a complete and accurate shipping address. Certain products cannot be shipped to P.O. boxes. If a package is returned as undeliverable because of an incorrect or incomplete address, you may be responsible for reshipment costs.
Customs, duties and taxes
The Edit Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and the like).
Damages
The Edit Health is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, and contact us at hello@theedithealth.com so we can coordinate with the dispensing pharmacy on a replacement or other resolution. Please save all packaging materials and damaged goods before filing a claim.
Delays
Shipments may be delayed by weather, carrier disruptions, pharmacy or supply issues, or other events beyond our reasonable control. Once an order has shipped, delivery is handled by the carrier, and we are not liable for carrier delays.
Where we ship
We ship only within the United States, and only to states where our affiliated providers are licensed and pharmacy partners are authorized to dispense. Availability for your address and prescribed treatment is verified during your telehealth consultation.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Refund Policy and Cancellation Policy provide detailed information about options and procedures related to your order. Please note that, for safety reasons, prescription medications generally cannot be returned once dispensed.
Contact
The Edit Health LLC
Attn: Member Support
5900 Balcones Drive STE 100
Austin, TX 78731
hello@theedithealth.com
You can also learn more about our services at https://startyouredit.com/. For medical, records, or compliance matters handled by the affiliated medical practice, contact medicalcompliance@arorahealthgroup.com.